Corporate Social Responsibility

Q's DNA

The story behind the materials and the people

Concrete Work Using Domestic Forces​

Quality​

Finnish design and production guarantee a transparent and socially responsible supply chain and thus the best possible quality. This also creates jobs in Finland; in addition to our own employees, we employ a number of other design, production, and installation professionals.

The Key flag

EWQ Queueless Services has been awarded The Key flag symbol which is a sign of Finnish work

Environment

We are constantly aware of the emissions caused by our production, and we keep track of our carbon footprint. We neutralise our annual carbon footprint by planting carbon sinks in Finland that bind around 230 tonnes of CO2 emissions. At the same time, we provide our clients with solutions that reduce energy consumption and waste. Our appliances have a long lifespan and low energy consumption. Their recycling rate is high, and we encourage our clients to either recycle themselves or to return the equipment to us for recycling. Our recycling is done by a reliable and transparent local partner.

Participation in the Taimiteko project

EWQ participates in Taimiteko, a project by Finland’s 4-H organisation, that employs young people and aims to plant trees to create a new carbon sink. By planting new forests in the bogs abandoned by Vapo around Finland, we neutralise our carbon footprint every year. We currently plant more than twice the amount of new seedlings that cover our own direct annual CO2 emissions. It is important to us to ensure that our indirect carbon footprint is also neutralised.

Planting carbon sinks

The trees we plant absorb around 230 tonnes of CO2, covering more than our annual carbon footprint.

Employing youth

We employ young people living in sparsely populated areas to help them find employment and enable networking with companies.

Clients

In all our activities, our clients always come first. Our solutions ensure a relaxing, queue-free service and make keeping price information up to date as easy as possible, increasing the trust of end customers as shelf prices always match prices at checkout. We always treat our clients equally, and communication is our top priority. Our ticketing system ensures that each client receives an answer within the agreed response time, which we monitor on a monthly basis.

Employees

High corporate responsibility is always a sign of a good work environment. As a socially responsible employer, we have succeeded in engaging our employees, which is reflected in the low turnover of our staff. This has increased the company’s internal expertise and created a trustful community. We ensure the well-being of our employees with various concrete activities, such as trainings and recreational days, and invest in the comfort of the work environment.

Partners

Social responsibility is the most important criterion for the selection of our subcontractors. We always ascertain our subcontractors’ corporate responsibility and require companies to agree to our EWQ Code of Conduct before any collaboration. We want to continue to operate at a high domestic level, which is why we favour domestic partners. If we cannot select a domestic partner, we always carry out a risk assessment and require that the factory in the country of origin be audited.

Privacy

Due to the nature of our business, we process a large amount of data on a daily basis. We do not take any risks; our processing of data is always reliable, and its protection is ensured with world-class methods. Our employees are committed to complying with data protection principles. Our use of data is also transparent, and data is managed only by professionals. The energy used in our data centre in Finland is produced by a nearby bioenergy plant that has been awarded the EKOenergy ecolabel by the Finnish Association for Nature Conservation.

Active development of responsibility

Social responsibility is an endless improvement process. It is the driving force behind everything we do and cannot be acquired ready-made. We are constantly working on improving responsibility with concrete acts, such as:

Membership of the FIBS network (Finnish Business & Society) and development of corporate responsibility together with more than three hundred strongly invested companies

Cooperation with the CDP (Carbon Disclosure Project), CSR Europe (Corporate Social Responsibility) and WBCSD (World Business Council for Sustainable Development)

Our responsibility has been audited

The international organisation EcoVadis has granted our business a certificate of social responsibility, which indicates that we are on the right track and that we have focused on the right areas by making our company more socially responsible.

What is EcoVadis?

EcoVadis is the largest sustainable development and social responsibility ratings provider. It delivers the same quality of rating for small & medium-sized enterprises as for large companies. Applying the same criteria to everyone, being assigned a medal requires significant work. EcoVadis has already rated over 65,000 companies in 160 countries over 200 industries. It aims to highlight companies, especially those that EcoVadis deems to have the potential to become model students of sustainable development.

Planet Company

We are among the first companies to participate in the Planet Company project, the aim of which is to highlight concrete acts of responsibility. Our impact on the environment through these acts can be measured in concrete terms, and the Planet Company website now also displays information about us.

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