Elkjøp, better known as Elgiganten and Gigantti outside Norway, is the largest consumer electronics retailer in the Nordic Countries with four hundred stores in six countries and 10,000 employees.
Elkjøp’s goal is clear management of customer flows. It is important for customer service to serve each customer fairly in turn and at the same time efficiently. Elkjøp wants to guarantee their customers a queue-free and stress-free shopping experience and the opportunity to make additional purchases.
EWQ helps us manage our customer flows, and it helps the customers understand how to get the service. After all, we are in the service industry producing unforgettable experiences for customers.
