We want to hear about our customers’ experiences – and do something meaningful at the same time. Each year, we conduct an NPS (Net Promoter Score) survey to measure customer satisfaction and improve our services with a more customer-centric approach. This year, for every response received, we will make a donation to the Pink Ribbon campaign by the Cancer Foundation. The donation campaign began in September and will run until the end of 2025.

Customer-centricity is one of our core values. For us, collecting feedback is not just about metrics, it’s about listening, understanding, and evolving. EWQ serves thousands of active customers across the Nordics, and by understanding their needs, we build long-lasting and successful relationships.

The Pink Ribbon campaign supports Finnish cancer research as well as those affected by cancer and their loved ones.

“We chose this cause because we want to support important and impactful work that touches the lives of many Finns. The Cancer Foundation’s mission is close to our hearts, and we believe that small actions can lead to big changes,” says Sanni Siilin, EWQ’s ESG & CSR Manager.

By participating in the survey, our customers not only help us improve – they also contribute to cancer research and support for those affected. Thank you for being part of this.