EWQ Zone + Salesforce Commerce Cloud—Plug-and-Play Digital Price Displays by Success Platform
EWQ announced a direct integration between EWQ ZONE and Salesforce Commerce Cloud, enabling Salesforce retailers to connect digital signage and electronic shelf labels for price communication with minimal effort. Prices, promotions, and product data sync from Salesforce to EWQ Zone in real time—eliminating manual updates and improving price accuracy across channels.
Info
EWQ, in collaboration with Success Platform, has launched a simple, plug-and-play solution that brings Salesforce product and pricing data directly into in-store digital displays.
Goal
EWQ Zone set out to integrate real-time Salesforce Commerce Cloud data—such as pricing, inventory, and promotions—into its digital signage and ESL platform to enable dynamic, automated in-store displays. The goal was to ensure seamless synchronization, improved customer engagement, and real-time accuracy with minimal operational overhead.
Results
Pricing updates are now up to 80% faster than traditional manual processes, and shelving operations have improved by 40–60%, significantly reducing time spent on routine tasks.
As a result, up to 30% of employee hours can be redirected toward higher-value customer service and in-store experience.
Used Solutions
Goal: Real-Time In-Store Experience Powered by Salesforce Data
EWQ Zone aimed to bring e-commerce intelligence into the physical store by integrating Salesforce Commerce Cloud (SFCC) data—such as inventory, real-time pricing, promotions, and order status—into its digital signage and electronic shelf label (ESL) platforms.
The vision was to deliver dynamic, real-time displays and notifications through automation, creating a seamless and frictionless customer experience.
An Integration That Makes Complexity Simple
Success Platform built a robust architecture between EWQ and SFCC that turns complexity into simplicity. The solution featured pre-configured automation blueprints for fast setup, real-time notifications for data changes, and one-click deployment through a central interface to remove technical barriers. Designed for scalability, the integration enables multi-channel syncing across regions and leverages Salesforce’s global omnichannel capabilities.
EWQ also customized workflows—such as peak-time promotions and low-stock alerts—using Success Platform’s automation library.
No custom integration, no manual updates—just accurate, real-time price communication. ”
Mikael Krogius, CTO EWQ
Results That Transform Store Operations
Pricing updates are now up to 80% faster compared to manual methods, shelving operations accelerated by 40–60%, and up to 30% of staff time is freed for customer service and experiential support. Real-time price accuracy eliminates errors and builds trust, while dynamic pricing and promotions can be executed instantly across all stores.
Scalability is a game-changer: new stores can be added within hours via one-click provisioning, with expansion possible to any market inside or outside the EU. Sustainability remains at the core of EWQ’s strategy, reflected in its service offering and operational development. The company supports customers in making responsible choices and has earned EcoVadis’ highest Platinum rating for its commitment.
By simplifying complex workflows into intuitive tools, we unlock real-time retail agility. ”
Mohan Madouri, CRO Success Platform
What This Means for Salesforce Customers
This integration delivers contextual, timely product and price information via digital signage and ESLs—driven directly by e-commerce data from SFCC. It reduces manual updates and errors, enhances in-store experiences through synchronized promotions, and helps retailers optimize profitability and boost sales.
About Success Platform
The fastly growing technology boutique, experts in business process automation, data reconciliation and agentic processes. Success Platform supports businesses globally, with building and integrating their solutions into CRM and Agentic platforms such as Salesforce. Facilitating accelerated product launches and expansions into new markets.
Discover more of our customer stories
ICA Supermarket Format
ICA Supermarket Format, part of the Nordic region’s largest grocery chain, switched from paper price tags to EWQ’s digital price communication to reduce costs.
Read more
Peten Koiratarvike
Peten Koiratarvike, a pet supply store, enhanced efficiency with EWQ’s electronic price tags, speeding up pricing and improving customer service.
Read more
Apoteket
Sweden’s largest pharmacy chain, Apoteket, prioritizes smooth nationwide advertising and centralized control. EWQ delivered the solution!
Read more