Make queuing easier for customers and boost sales
Turn queuing time into buying time
EWQ SuperQueue is a next-generation queuing solution that streamlines customer service, simplifies performance tracking, and delivers a superior customer experience. The digital system enables effortless queuing in any environment while making everyday work smoother for your staff.
With EWQ’s Queuing Solutions, you get
Happier customers and more sales
Customers can join the queue from anywhere and use their waiting time productively. Waiting no longer interrupts your customers’ shopping experience.
Smoother workdays for staff
Your staff can manage queues on mobile and request support from colleagues. Store managers track service status in real time and respond instantly to peaks.
Proactive service
With the customer engagement module, staff can approach customers proactively – even outside service points. The system measures proactive contacts and their impact on sales.
Valuable data for service development
The system collects data on ticket volumes, service times, customer feedback, and staff actions. Use these data-driven insights to improve processes, scheduling, and customer experience.
An adaptive solution
The solution scales to any environment, from furniture and grocery stores to hotels and specialty retail.
Elkjøp / Gigantti / Elgiganten
Elkjøp enhances customer flow management with EWQ’s queuing solutions across the Nordics.
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Bavaria Finland
Bavaria Finland Oy chose EWQ’s queuing solutions for its service department in Espoo, Helsinki and Vantaa. Read the customer story!
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Apoteket
Sweden’s largest pharmacy chain, Apoteket, prioritizes smooth nationwide advertising and centralized control. EWQ delivered the solution!
Read moreJoin other satisfied EWQ customers
Customer references-
EWQ SuperQueue frees customers from passive waiting. Instead, they can take care of other tasks or explore the store – often adding more items to their basket. Calls for service arrive directly on their mobile device or in-store screens. Service can take place anywhere in the store, not just at the service counter.
Three concrete advantages for your customers
- Queue from anywhere
- Turn waiting time into productive shopping time
- Service available anywhere in the store
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EWQ SuperQueue makes organizing work and managing peak-times simple. Your staff can manage queues on the mobile instead of being tied to a single service counter. As a result, service speeds up and the staff’s workload lightens. Every service event can be logged, improving reporting and shift planning.
Three key advantages for your staff:
- Easier peak-hour management
- Simpler work organization
- More time for customer service
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With EWQ SuperQueue, you can measure and improve your service continuously. All events are logged, giving you real-time insights into customer flows, service times, and feedback. Use insights to guide staffing, plan shifts, and monitor quality of customer service. Feedback surveys can be sent instantly or scheduled for later.
Three ways to develop your service with data
- Real-time service insights
- Automatic feedback surveys
- KPI tracking made easy
A Finnish solution that supports Social Well-being
EWQ’s Queuing Solutions are designed to enhance the well-being of both customers and your staff. The solution removes the stress of visiting your store: customers are served without having to discuss personal matters within earshot of others, while staff benefit from a more systematic, smoother service flow.
Our team works closely with our partners as well as design, production, and installation professionals across the Nordics. Local Finnish production ensures a transparent supply chain, and we proudly stand behind our values.
EWQ’s queue management system has been awarded the Key Flag Symbol, a recognition of Finnish design, manufacturing, and domestic employment.
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Why choosea EWQ’s Queuing Solutions?
Nearly 30 years of customer flow expertise
A solution proven at thousands of service points, shaped by real customer experience and deep industry knowledge.
A truly end-to-end solution
From queuing and in-store screens to feedback collection – every function works seamlessly together, saving time and reducing errors.
Local expertise you can rely on
EWQ technical support is where you are. Get support in the way that suits you best!
A complete in-store experience
Beyond queuing solutions, we offer price communication and retail media to take your store experience to the next level.
Future-ready development
Our solution supports data utilization and continuous feedback, enabling better operations and smarter long-term decisions.
Connect all your store services with EWQ ZONE
Looking to enhance price communication or add digital information and advertising screens alongside queuing? The EWQ ZONE ecosystem unites customer guidance and visual communication into one seamless interface. SuperQueue is part of this platform, allowing effortless integration with digital information screens, campaign messaging, and electronic shelf labels.
With EWQ ZONE, deployment is fast, management is centralized, and the system evolves into a scalable, future-proof solution. All our services work together and can be tailored to your company’s needs.
EWQ SuperQueue adapts to your store
EWQ SuperQueue combines user-friendly technology with fast, smooth deployment. The system runs on browsers and mobiles, giving customers the choice to use their own device or a traditional ticket kiosk. Flexibility extends to customer calls, feedback collection, and visual design.
Browser- and mobile-based interfaces for both customers and staff
Optional support for physical ticket kiosks and paper tickets
Call customers from the browser or mobile and serve them anywhere in the store
Automatic end-of-service feedback surveys with up to 15 ready-made items plus a free-text field
Customizable interfaces and screens to match your store environment
Deployment in as little as 2 weeks, scalable to your needs
