All customer communication solutions in one
EWQ ZONE brings together electronic shelf labels, retail media, and modern queue management solutions into one seamless system. With a single interface, one integration, and multiple smart solutions, EWQ ZONE enhances customer experience, streamlines staff workflows, and increases sales.
product changes monthly
EWQ’s price display is updated every second
queue numbers are taken from EWQ’s queuing solutions every second
customers in EWQ ZONE
Benefits of EWQ ZONE
Seamless end-to-end solution
EWQ ZONE combines price labels, digital content, and queue management in one place. Manage campaigns, prices, and customer flows centrally across all screens and stores.
High customer satisfaction
Dynamic displays, accurate price information, and mobile queuing ensure a clear, informative, and efficient shopping journey for your customers.
Scalable and easy to deploy
Whether you run a single store or a large chain, EWQ ZONE adapts to your needs. The solution is ready for implementation in just two weeks and integrates smoothly with your existing systems.
Grow sales with relevant content
Easy shopping, clear prices, and attractive product presentation encourage customers to buy more, including higher-margin products.
Optimize daily operations
The system collects data on service times, customer flows, content views, and customer feedback. Use real-time data to improve your business operations.
ICA Supermarket Format
ICA Supermarket, part of the Nordic region’s largest grocery chain, offers a wide range of groceries in stores across Sweden.
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Elkjøp / Gigantti / Elgiganten
Elkjøp enhances customer flow management with EWQ’s queuing solutions across the Nordics.
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Apoteket
Sweden’s largest pharmacy chain, Apoteket, prioritizes smooth nationwide advertising and centralized control. EWQ delivered the solution!
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Customer references-
EWQ ZONE merges all our solutions into one unified platform. The integrated system makes everyday work easier for sales staff and guarantees a consistent, brand-aligned customer experience.
Advantages of an integrated platform:
- A single hub for price labels, customer flows, and product information. Access everything in one place without multiple integrations.
- EWQ ZONE’s scalable and modular architecture reduces the complexity of running multiple concurrent systems.
- Audited, secure, and fully supported service with remote customer service when you need it.
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EWQ ZONE simplifies employees’ daily work and ensures an excellent in-store experience for your customers. It unifies store communication, pricing, and queue management into one powerful solution.
How EWQ ZONE improves employee and customer experience:
- Customers find what they need, access up-to-date product information, and shop without unnecessary waiting.
- Your staff gain a clear overview of screens and customer flows, manage queues, and get to focus on meaningful tasks.
- An attractive and frictionless in-store environment throughout the shopping journey encourages your customers to buy more.
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EWQ ZONE turns customer communication and service into a constantly evolving ecosystem. The platform gathers real-time data from displays, queues, service times, and customer feedback.
Benefits of real-time data collection:
- EWQ ZONE reacts to changes and supports faster decision-making.
- Get a clear overview of customer flows, service quality, and content performance.
- Data-driven, real-time insights help you justify and guide decisions.
How EWQ supports your sustainability goals
EWQ helps your chain meaningfully improve its sustainability operations without compromising efficiency, customer experience, or staff well-being.
Energy-efficient LED displays cut electricity use by up to 70%. Long-lasting, recyclable devices stay in operation for years, even in demanding conditions. EWQ ZONE integrates securely with your chain’s systems, and all data is stored securely in Finland.
EWQ has received the highest EcoVadis Platinum rating. Only 1% of more than 130,000 companies assessed worldwide achieve the highest Platinum level.
EWQ ZONE services
EWQ ZONE integrates different technologies into one, so you can focus on running and growing your business. Access EWQ’s solutions for smart queue management, automatically updated electronic shelf labels, and eye-catching digital displays.
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EWQ ScanToPair displays prices with electronic shelf labels (ESL) and info screens that showcase your products and improve your store’s appearance. Manage prices centrally and update them in real time for all displays in every store.
Time savings and efficiency: Update prices and product information automatically instead of manually re-labeling each product. Remotely updated electronic shelf labels and displays save up to 30% of staff working hours while speeding up shelf stocking by 60% and pricing updates by 80%.
Improved customer and shopping experience: Up-to-date prices, consistent visual appearance and easy-to-find products improve the in-store experience.
More sales and visual appeal: Dynamic in-store content, visual campaign messages and modern digital displays increase the appeal of your offers and support purchase decisions.
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EWQ Retail Media brings your campaigns, offers, and informative content to life through modern displays. Dynamic, visually impactful content guides customers’ attention, increases sales and strengthens your brand. Content management is centralized to a single view across your entire store network.
Single user interface for everything: Manage up to thousands of screens from one system. EWQ Retail Media integrates with price communication and queue management, so all customer messaging takes place on one platform.
Scalable solution: As a Samsung Platinum Partner, EWQ provides up-to-date display technology, updates and support. Energy-efficient devices and lifecycle services support your sustainability goals.
Visible messaging and strong brand perception: EWQ Retail Media places dynamic content right in front of your customers. Digital displays strengthen your brand’s visual identity and showcase campaign messages.
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EWQ SuperQueue allows customers to join a queue from anywhere and use their time more productively instead of waiting in line. Your staff can manage customer service on mobile and react to peaks in real time.
No standing in line: Mobile queueing lets customers use their time wisely. Your customers get to browse the assortment while keeping their place in the queue.
Fewer peaks, more time to serve: Staff can manage queues more effectively and serve customers more flexibly. EWQ SuperQueue also supports shift planning and process optimization with real-time data.
Data-driven decisions: EWQ SuperQueue gathers valuable data on customer flows, feedback and service times. You can track the quality of customer service, react quickly to peaks in store visitors and improve service performance.
Why choose EWQ ZONE?
A trusted partner with decades of experience:
EWQ has nearly 30 years of retail experience. Access solutions designed for the everyday needs of stores and chains, with support from people who understand your business’ needs.
One system to control customer communication
EWQS ZONE seamlessly combines prices, digital campaigns, and queueing. Manage the entire customer journey from a single system.
Efficiency for staff and growth for business
Automated price updates, mobile queueing, and campaign scheduling free time for what matters.
Data-driven development and decisions
EWQ solutions collect real-time information on customer flows, service times, content views and feedback. This enables continuous improvement, better resourcing and transparent reporting.
Flexible and scalable technology for every environment
EWQ ZONE works just as well in a single store as across an entire chain. Our secure microservice architecture and integration readiness enable rapid deployment.
Interested? Contact us to learn more.
Want to make your store more efficient, visual and customer-friendly? We are here to help!