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Queue Management System

Our Queue Management System is an excellent wireless solution, designed for both managing and analysing customer flows. Used in over 20,000 locations around the world, our system makes queuing more pleasant and services more convenient.

Utilising modern technology, the system encompasses ticket units and displays, and also works on mobile devices. Our Queue Management System provides customers with clear guidance and information, boosting customer service efficiency and keeping personnel constantly aware of the queue situation and customer behaviour. Thanks to the intercompatibility and flexibility of our products, we can provide you with a comprehensive service package specifically tailored for you, offering the best possible added value.

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Why

No more queuing congestion or breakdowns in communications. The freedom to move around while queuing, reducing stress and saving the customer’s time and increasing customer satisfaction. A Queue Management System that also works on mobile devices gives customers the freedom to leave the service point and walk around the store, making additional purchases while queuing.

To ensure the best possible visibility and increase sales, you can also have queue numbers displayed on large Digital Signage displays and integrate advertisements to the ticket unit´s display. The system collects data on both customer numbers and queueing times, which you can utilise to constantly develop and increase the efficiency of your customer service. This data also makes it easy to reserve more personnel resources for the busiest times.

The design of the queue management system’s devices is carefully planned and the devices are made of industrial grade materials. Being wireless, the devices can be moved freely and it is fast and easy to install.

Adaptable for a variety of applications, the system helps you provide a smooth and pleasant customer experience, clarifying and speeding up service in your shop and enabling you to allocate your resources to the right places at the right time.

Products

EWQ-Touch

EWQ-Touch is a touchscreen ticket unit for managing even the most demanding customer flows. In addition to being able to display 1–8 service groups, the clear and customisable 17” screen can also be used for customer communications and advertising.

Ticket units are used by a large number of customers every day, making it the best possible place for your marketing messages and an effective way to influence customers’ purchase decisions. The amount of customers having seen the message is easily viewed from the EWQ Reporting, which is also used to collect and analyse daily data about customer numbers and queueing times, among other variables.

The colours and content of the display are easy to change at any time. You can choose the appearance out of four ready-made themes or select the colours and images yourself to ensure consistency with your company’s brand, for example. The numbers and names of the service groups can also be quickly changed according to your needs. Furthermore, service groups can also be timed to be displayed at only specific times each weekday.

The operation of the ticket unit is managed via a webpage running on your internal IP network. Thanks to the touchscreen, the customer can easily change the language on the display with a single touch. Being wireless and supporting up to eight parallel devices, the system allows ticket units to be placed within easy view and where they can be easily found by customers, such as at every entrance.

EWQ-Touch requires a 230 VAC power supply and an online connection. The device operates together with the EWQ Master Unit.

EWQ-100

Developed and named in honour of one-hundred-year-old Finland, EWQ-100 is a wireless and elegant ticket unit made of stainless steel and safety glass for the flexible management of customer flows. EWQ-100 includes one service group and the text on the unit can be adapted to suit the client’s needs. By pressing a push button, the ticket unit dispenses a pre-printed EWQ ticket, the appearance of which can be customized with the client’s colors and logo.

The device is powered by two D batteries, lasting approx. 2–3 years.

EWQ Customer Display

  • Informs the customers of the number and service point being called and, if necessary, a direction arrow to the service point
  • Includes an in-built speaker that issues a sound signal every time a customer is called
  • Six volume levels, which can be adjusted individually for each display
  • Can be installed on a wall or from the ceiling
  • The number of customer displays is unlimited, with one display serving as the central unit
  • W 380 x H 305 mm
  • Viewing angle nearly 180 degrees

EWQ 1-row Customer Display

  • Informs the customers of the number and service point being called and the number of the service point
  • Sound signal
  • Can be installed on a wall or from the ceiling
  • Up to four displays can be installed on top of each other – each displaying a pre-programmed service group
  • W 335 x H 145 mm
  • Viewing angle nearly 180 degrees

EWQ Service Point Display

  • Placed at a service point
  • Informs the customers of the number being called by blinking and then displaying the number of the service point. The display can also be programmed to keep displaying the customer number (it is recommended that service points are numbered with signs)
  • The blinking time can be adjusted between 5 and 90 seconds
  • Can be used also as a queue display for the employees
  • Available with an alarm buzzer that gives out a sound signal when the first customer enters the queue, useful for when the employee is working in the rear workspace, for example
  • Can be installed on a wall or from the ceiling
  • W 205 x H 115 mm
  • Viewing angle nearly 180 degrees

EWQ Queue and Customer Number Display

  • Intended for employee use
  • Informs the length of the queue by service group, the next customer’s queuing time and the number and service point of the customer being called
  • W 335 x H 145 mm
  • Viewing angle nearly 180 degrees

EWQ Service Terminal

The service terminal is a caller device for requesting the customer to the service location. The L66 x S106 x 22 mm service terminal works with two AAA batteries with a service life of two to three years. Functions

  • One pre-programmed service group can be called
  • "Call again", where the main screens and the the display of the service location calls again to the last called client
  • The "X" button of the call button switches off the display of the service location, which is also reflected in the "Online" status of the reporting program
  • Alarm function, for example, for incidents, whereby the selected displays will alarm

EWQ Virtual Terminal

A browser-based virtual terminal is a computer terminal that is used by a computer. Instead of the call buttons on the table, customers can be called by pressing the mouse or alternatively using the keypad's number keys. The virtual terminal image is displayed as an icon on the computer screen.

Functions

  • Displays the invoked dialing number
  • Can be called 1-8 pre-programmed service groups
  • Display of queue length and next queue by service group
  • "Call again", where the main screens and the the display of the service location calls again to the last called client
  • A tone of voice from the first customer
  • You can call freely which number of the number
  • Transferring a customer to another service group, either the first or the last queue
  • Alarm function, for example, for incidents, whereby selected monitors (staff virtual terminals, altered display screens for customers) alert

EWQ Reportage

The Master Unit is a main memory of the Queue Management System which enables collecting customer information and reporting. It stores all daily events on its MicroSD-memory card. The reports can be viewed and analysed on a web browser or saved directly on a computer for further processing using spreadsheet software, for example. The customer reports include the following data:

  • Average customer waiting time for each service group
  • Served customers per service point and group (date/time)
  • Key figures specific to each service point
  • Number of customers (date/time)
  • Customers that have left the queue (not served)

EWQ Online-Window

The EWQ Online-Window can be used to monitor in real time which service counters are in use as well as the queue situation and queuing times of every service groups. This function is intended for supervisors monitoring customer service. Displayed on a computer screen, the window shows the number of customers in each service group queue and the status of service points:

  • green = active
  • red = not active
  • grey = not in use
Use of the EWQ Online-Window requires an EWQ Master Unit.

Mobile

A Queue Management System that also works on mobile devices gives customers the freedom to leave the service point and walk around the store, making additional purchases while queuing. Your own and the current service number is displayed on your smartphone screen and updated in real time.

EQW Thermal Paper

EWQ Thermal Paper is a heat-sensitive BPA-free paper developed specifically for our ticket units.  EWQ Thermal Paper is used in EWQ-Touch ticket units as well as in our older models EWQ-T and EWQ-8L. The rolls are sold in boxes and one box contains 40,000 tickets.

EWQ Number Tickets

EWQ Number Tickets are pre-printed ticket rolls, specially  developed for our ticket units. The  tickets can be customized with own logos and colors. EWQ Ticket Tickets are suitable for EWQ-100 ticket machines and for our older models EWQ-EL, EWQ-E and EWQ-ER. Rolls are sold in boxes and one box contains 30,000 tickets.  

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